A. WHEN WILL MY BEERS ARRIVE?
From July 13 to July 22 we were closed due to our annual holiday. Orders placed during this period will be shipped in the week of July 23. Orders placed between July 23 and July 27 will be sent in the week of July 30.
In other words, please note that the shipping time is longer than usual. Should you need the order faster, please contact us by mail, we can take this into account, but this can not be guaranteed.
In general your order will be dispatched within 2 to 3 working days after you have placed the order. The next day, DPD will try to deliver the parcel for a first time, for deliveries to Belgium, the Netherlands and Germany. If you need the parcel sooner, we advise you to ship to a DPD Service Point or to your
working place. By doing so, the delivery is on average 1 day faster. Deliveries to other EU member states take around 2 - 3 working days, whereas shipping to a DPD service Point or to your working space is also 1 day faster on average.
Once your order has been dispatched you will receive a tracking code. This code will enable you to track your parcel so you can make sure to be at home once the parcel will be delivered.
B. HOW ABOUT THE ACTUAL SHIPPING OF OUR BELGIAN BEERS
Once you have completed the order, we start picking and packing. Once your products
are packed, the parcel will be picked up by DPD. During this process you will
receive a tracking code from the concerning courier service company.
C. WHAT IF MY ORDER IS DAMAGED OR
Our assortment concerns very heavy and fragile products, therefore it
sometimes happens that some of the products get damaged. If such situation
occurs, please feel free to contact us at firstname.lastname@example.org
together with an image of the damaged products and the packaging.
D. WHAT IF I'M NOT HOME?
No worries. DPD will try to deliver 3 times in most countries. After each
time they will leave a note proving they actually tried to deliver. If your
parcel hasn't been delivered after 3 times, DPD will contact you in order to
make an appointment. Therefore we also ask you to add your phone number
to your shipping details.
We strongly advise you to check our Terms and Conditions as well.
* Please note that for deliveries outside of the EU there may be custom charges or
other taxes. All our product prices and shipping costs displayed above include
the required Belgian taxes. The declaration cost for such deliveries is already
included in the shipping cost.
The international custom code for our glasses is 7013 99 00 and for beer 2203.
(also referred to as GN code, Taric Code, HS code... It's all the same)